Monday, December 7, 2009

HELP! Where did my pictures go?

With one week remaining in which to create and order photo books in time for holiday giving, we are receiving a few calls for help regarding the mystery of the "missing picture file" and picture resolutions registering at 0.

So, what's going on?  Is there a grinch in your computer ? A Scrooge "bah-humbug"-ing your attempts to create the perfect, personal, heart-felt holiday gift of a photo book custom created by you?

I think I can help you:  Create a folder specific to each photo book, card or calendar project you are working on! Put copies of all of the pictures you wish to use in that project in that folder.  Our software operates differently than online photo book companies where you upload your pictures to a folder in cyberspace.  Freeze Frame Publishing's software resides ON your computer, there is no uploading of pictures required.  Our software looks for your pictures to be in the same place each time.  For example, if your pictures came from a CD or a flash drive and you remove the CD or flashdrive you will get an error message of "Missing picture file" because your picture files are no longer in their original place.

By creating a specific folder for each photo project you are working on, you will never get a "missing picture file" message because your pictures will remain in the same place for the software to "find" them.

Hope this helps.  If you have any questions please contact us, we're here to help.  And if you have a question about a process, chances are someone else has the same question!

Please visit our web site for information on our products and services or to download our FREE software for photo books, cards, and calendars.

We welcome your comments and suggestions.


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